(Effective: 17 November 2025 Revision – v3.0)
Governing Law: Republic of Malta

These Terms and Conditions (“Terms”) apply to all charter services arranged by Pickajet Ltd (“Pickajet”), acting exclusively as an air charter broker between the Client and the certified air carrier (“Operator”). By confirming any service through Pickajet, the Client fully agrees to these Terms.

1. DEFINITIONS
1.1 “Broker” or “Pickajet” means Pickajet Ltd, acting solely as an intermediary.
1.2 “Operator” means the certified air carrier performing the flight.
1.3 “Client” or “Charterer” means the party entering into a charter brokerage contract with Pickajet.
1.4 “Charter Contract” means the agreement issued by Pickajet to the Client for the selected flight.
1.5 “Flight Schedule” means the itinerary, routing, aircraft, and timings agreed at the time of booking.
1.6 “Flight Services” means the Operator-performed air transportation described in the Charter Contract.

2. ROLE OF PICKAJET (BROKER)
2.1 Pickajet acts only as a broker. It does not own, operate, maintain, or exercise operational control over aircraft.
2.2 No contract of carriage exists between the Client and Pickajet.
2.3 Carriage is performed solely by the Operator, who bears full operational responsibility.
2.4 Pickajet has no liability for:
– delays, cancellations, diversions
– technical issues (AOG)
– crew decisions
– safety-related decisions
– baggage limitations
– passenger conduct
– any Operator or third-party act or omission
2.5 All operational decisions are exclusively made by the Operator and aircraft captain.

3. FORMATION OF CONTRACT
3.1 A booking becomes binding once the Client signs the Charter Contract or confirms in writing (email, SMS, WhatsApp).
3.2 Pickajet may sign the Operator contract on behalf of the Client. The Client accepts full liability for all obligations arising from such signature.
3.3 No flight is confirmed until full cleared funds are received by Pickajet.

4. FLIGHT DETAILS & OPERATOR AUTHORITY
4.1 Aircraft type, routing, timings, crew composition, and airports are subject to Operator approval and regulatory constraints.
4.2 The aircraft captain has absolute discretion to:
– refuse passengers, pets, baggage, or cargo
– decide weight distribution
– delay or divert flights
– modify the route or altitude
– land at an alternate airport for safety or operational reasons
4.3 Pickajet is not liable for any consequences of such decisions.

5. PAYMENT TERMS
5.1 Full payment must be received in cleared funds no later than 3 working days before departure.
5.2 Bookings made within 72 hours must be paid within the time stated in the Charter Contract, typically within 3 hours.
5.3 Failure to pay on time permits Pickajet to:
– cancel the booking
– apply cancellation fees
– pass on all Operator charges
5.4 All payments must be made in the invoiced currency.
5.5 Late payments accrue interest at 1.5% per month until settled.

6. ADDITIONAL COSTS (PASS-THROUGH CLAUSE)
Any charge invoiced to Pickajet by the Operator arising from the Client’s flight is automatically payable by the Client without dispute.
This includes but is not limited to:
– crew duty extensions
– de-icing/anti-icing
– Wi-Fi and satellite communications
– extra catering or ground transport
– weather delays
– aircraft parking
– customs, airport, or handling fees
– cleaning or damage
– passenger-related delays or misconduct
Pickajet bears zero financial exposure.

7. SCHEDULE CHANGES BY CLIENT
7.1 All changes require Operator approval and may result in price increases.
7.2 If the requested change is not accepted by the Operator, the original schedule remains binding.
7.3 If the Client chooses not to proceed, the cancellation policy applies.
7.4 Any change to routing, timings, date, airport, passenger list, pets, or luggage is treated as a “material amendment” and fully chargeable.
7.5 Price continuity is not guaranteed.

8. CLIENT DELAYS
8.1 The Operator requires passengers to arrive at least 30 minutes before departure.
8.2 Delays of:
– over 30 minutes may incur additional charges (crew, handling, parking).
– over 60 minutes may be treated as cancellation with 100% cancellation fee.
8.3 Any delay causing crew duty limitations triggers additional crew, hotel, or operational costs borne entirely by the Client.

9. CANCELLATION POLICY
9.1 Cancellation fees apply as follows:
– Upon signature: 35% (Minimum 1,000 Euro)
– 72–48 hours prior: 60%
– 48–24 hours: 85%
– <24 hours: 100%
9.2 Delay >60 minutes, no-show, or refusal to follow captain instructions = 100% fee.
9.3 After scheduled departure time, cancellation = 100%.
9.4 Minimum cancellation charge: 5% of total charter price.

10. NO-SHOWS
10.1 If the Client or any passenger fails to appear, the flight is charged at 100%.
10.2 Pickajet has no duty to attempt re-accommodation.

11. AOG (AIRCRAFT ON GROUND)
11.1 The Operator will attempt to provide a replacement aircraft.
11.2 If replacement is unavailable, the Client is entitled to a pro-rata refund only.
11.3 Pickajet is not liable for:
– hotel costs
– delays
– connection losses
– alternative travel arrangements

12. FORCE MAJEURE
Includes (non-exhaustive):
– weather
– strikes
– riots
– war
– terrorism
– regulatory restrictions
– ATC delays
– airport closures
– technical events
– pandemics
– crew sickness
Performance is suspended without liability.

13. PASSENGER DOCUMENTS
13.1 The Client is solely responsible for valid passports, visas, pet documents, and compliance with all entry requirements.
13.2 Fines, deportation costs, or return flights are charged to the Client.

14. LUGGAGE & SPECIAL ITEMS
14.1 All luggage is subject to Operator weight and safety limits.
14.2 Dangerous goods are prohibited unless declared and approved.
14.3 Excess or undeclared luggage may be refused.

15. PETS
15.1 Pets require operator approval and proper documentation.
15.2 Cleaning/damage fees apply to the Client automatically.

16. BEHAVIOUR & SAFETY
16.1 The Client is responsible for the behaviour of all passengers.
16.2 The captain may refuse boarding or divert the flight for safety reasons.
16.3 All related costs are charged to the Client.

17. PRICE ADJUSTMENTS
The charter price may be adjusted for:
– fuel surcharges
– government taxes
– airport fee changes
– currency fluctuations
If the Client rejects the adjustment, cancellation fees apply.

18. DEMURRAGE & OPERATIONAL DELAYS
18.1 If a delay caused by the Client results in the aircraft waiting, all Operator-charged demurrage is passed to the Client.
18.2 Pickajet may apply demurrage equivalent to five flight hours of the contracted aircraft for extreme delays.

19. INDEMNITY (YOUR NUCLEAR SHIELD)
The Client shall fully indemnify and hold harmless Pickajet from any claim, cost, loss, liability, fine, damage, or expense arising from or relating to:
– the charter
– passenger actions
– operator invoices
– third-party claims
– airport/handling costs
– regulatory penalties
– legal fees
This applies even if Pickajet signs the operator contract on behalf of the Client.

20. LIMITATION OF LIABILITY
20.1 To the fullest extent permitted by Maltese law, Pickajet excludes all liability for:
– delays
– cancellations
– technical faults
– diversions
– missed connections
– consequential loss
20.2 Pickajet’s maximum liability is limited to the brokerage fee received for the specific flight.

21. DATA & PRIVACY
Handled in accordance with GDPR.

22. CONFIDENTIALITY
All flight details, rates, and client information are confidential.

23. TERMINATION
23.1 Pickajet may terminate the contract if:
– payment is late
– the Client breaches any term
– the Client becomes insolvent
23.2 Cancellation fees apply even in case of termination.

24. NOTICES
Delivered via email or any standard written method.

25. GOVERNING LAW & JURISDICTION
These Terms are governed exclusively by Maltese law.
Any dispute shall be submitted to the Maltese courts, with prior attempt at mediation.

26. WEBSITE VERSION
The version published on www.pickajet.com/terms at time of booking applies.
Pickajet may update Terms without prior notice.

27. ENTIRE AGREEMENT
Supersedes all prior communication.

28. CRYPTOCURRENCY PAYMENT TERMS
28.1 Processor Exclusivity
Where the Client elects to pay using cryptocurrency, all crypto payments are processed exclusively through Pickajet’s designated payment processor (“Processor”). Pickajet does not receive, hold, convert, monitor, or custody any cryptocurrency at any stage.
28.2 No Payment Until Fiat Settlement
A crypto transaction initiated by the Client does not constitute payment.
Payment is only deemed made once the Processor converts the cryptocurrency into fiat and the cleared fiat funds are received in Pickajet’s bank account.
28.3 Pricing & Booking Confirmation
Pickajet will not confirm, secure, or commit to any flight until the full invoiced fiat amount has settled.
Availability, pricing, aircraft, and flight schedule remain subject to change until settlement is complete.
28.4 Conversion & Exchange Rates
All currency conversion is performed exclusively by the Processor at the exchange rate determined at the time of processing.
Pickajet has no involvement in, or liability for, exchange rate movement, pricing differences, or market volatility.
28.5 Processor Delays & Network Conditions
The Client acknowledges that delays or issues arising from:
– blockchain congestion
– incorrect wallet details
– insufficient network or gas fees
– compliance or AML checks
– banking partner delays
– Processor system issues
are entirely outside Pickajet’s control and do not constitute late payment or breach by Pickajet.
28.6 Fees & Associated Costs
All fees charged by the Processor, including but not limited to blockchain fees, gas fees, conversion fees, compliance fees, and Processor service fees, are fully borne by the Client.
Pickajet must receive the full fiat amount shown on the invoice.
28.7 Underpayments & Overpayments
If the Client transfers an incorrect crypto amount:
– Underpayments may result in delays or cancellation of the booking.
– Overpayments will be handled exclusively by the Processor according to their policies.
Pickajet cannot issue refunds or adjustments relating to cryptocurrency.
28.8 No Reversals or Recoveries
Crypto payments are irreversible once initiated. Pickajet cannot recover, reverse, trace, or intervene in any transaction on the blockchain or with the Processor.
28.9 AML / KYC / Compliance Holds
All crypto payments are subject to KYC, KYB, AML, and compliance checks imposed by the Processor or its financial partners.
Any delay, hold, or request for documentation does not affect the Client’s payment obligations or liability under these Terms.
28.10 Liability Limitation
Pickajet bears no liability for:
– delays in receiving fiat
– Processor actions or omissions
– network or blockchain failures
– compliance-related interruptions
– loss of crypto assets
– exchange rate movements
Pickajet’s liability is limited strictly to the fiat amount received.
28.11 Override Clause
In the event of any conflict between these crypto terms and any other payment clause in these Terms or in the Charter Contract, the crypto terms shall take precedence.
28.12 Client Liability & Indemnity
The Client accepts full responsibility for the risks of using cryptocurrency and shall indemnify and hold harmless Pickajet from any loss, claim, or cost arising from or relating to the crypto payment method, including delays, network issues, compliance requests, or Processor errors.

29. ACCEPTANCE
By confirming any booking, the Client acknowledges full acceptance of these Terms.