TERMS & CONDITIONS

Terms and Conditions for Pickajet Ltd. (Last Updated: 20 March 2025)

Introduction
Scope: These terms and conditions govern the relationship between Pickajet Ltd (Broker), the Operator, and the Client (Charterer) for all charter services facilitated through the Network.

Definitions:

Broker: Pickajet Ltd, acting as an intermediary between the Charterer and the Operator.

Operator: The operating air carrier providing chartered air transportation services.

Charterer: The customer seeking chartered air transportation.

Charter Contract: The agreement between the Broker and the Charterer, and between the Broker and the Operator.

Role of Pickajet Ltd.
Intermediary Role: Pickajet Ltd. acts as a broker, arranging carriage by air on behalf of Charterers but does not operate, maintain, own, or charter aircraft itself.

No Direct Carriage Agreement: There is no carriage or charter agreement between Pickajet Ltd. and the Charterers. Pickajet Ltd. is not a party to the carriage agreements between Operators and Charterers.

Liability Exclusion: Pickajet Ltd. shall not bear any obligation or liability in relation to any injury, damage, death, loss, accident, or delay due to any action or omission of the Operators or any other third parties.

Network and Services
Access and Use: The Charterer agrees to use the Network only for legitimate requests to book services offered by Operators.

Booking Process: The booking of any air charter services will be subject to an Aircraft Charter Brokerage Contract between the Charterer and Pickajet Ltd.

Flight Details and Payment Terms
Flight Details: The charter price quote and Charter Contract must include precise flight details such as day/date, route, schedule, aircraft type, registration, and capacity.

Payment Terms: The Charterer shall pay the full charter price by cleared funds into the Broker's account no later than three working days prior to departure. Payments by debit cards or by Visa or MasterCard credit cards are free of charge. Payments by American Express cards are subject to a [X]% surcharge.

Additional Charges: The Charterer will be notified of any additional charges within seven days after the completion of the flight schedule. Invoices for additional services will be issued by the Operator to the Broker and/or Charterer within fourteen days from the date these charges were incurred.

Cancellation Fees
Cancellation Terms: Cancellation fees apply as follows:

From signing to seven days before departure: [X]% of the agreed price.

From seven days to twenty-four hours before departure: [X]% of the agreed price.

Within twenty-four hours before departure or no-show: 100% of the agreed price.

Cancellation Procedure: Cancellation must be notified by electronic mail, and the time of cancellation is considered to be the time the Operator or Broker receives the relevant email.

Aircraft on Ground (AOG) Events
Notification and Alternatives: In the event of an AOG, the Operator will notify the Broker and/or Charterer as soon as possible with details of the expected delay and any alternative solutions. The Operator will use best efforts to provide a replacement aircraft within three hours of the AOG event.

Client Options: If the flight delay is for three hours or more, the Charterer may cancel the part or parts of the journey not made due to the AOG and be reimbursed pro-rata for the charter price paid for that part or parts.

Force Majeure
Definition and Effect: Force majeure includes events beyond the control of the parties. The parties are relieved of their obligations under this contract to the extent that performance is prevented by force majeure.

Consistency: The definition of force majeure must be consistent across all Charter contracts.

Luggage and Dangerous Goods
Luggage Policy: The Charterer is informed of the Operator's conditions regarding luggage size, weight, and number.

Dangerous Goods: The carriage of dangerous goods is prohibited as per safety and security regulations.

Passenger Documents
Responsibility: Passengers are responsible for obtaining necessary travel documents (visas, vaccination certificates, etc.) as required by national regulations.

Dispute Resolution
Mediation: Any disputes arising from this agreement will be resolved through mediation in accordance with [Mediation Center] procedures.

Insurance
Coverage: The Operator and Broker ensure sufficient insurance coverage as per applicable law and agreed terms.

Liability and Disclaimer
Exclusion of Liability: To the full extent permitted by applicable law, any liability of Pickajet Ltd. and its affiliates for any injury, damage, death, loss, accident, or delay arising out of or in connection with these terms and conditions is excluded.

Disclaimer of Warranties: Any information provided in, or accessible through, the Network is for information only, without any warranty of any kind.

Additional Fees and Damages
Client Responsibilities: The Charterer is responsible for any additional costs incurred due to changes in flight schedules or services requested by the Charterer beyond the original agreement.

Aircraft Damage: The Charterer shall be liable for any damage caused to the aircraft during the charter period, including but not limited to damage to the interior, exterior, or any equipment.

Intellectual Property
Ownership: All materials and information contained in the Network are the property of Pickajet Ltd. or have been licensed to Pickajet Ltd.

Termination of Usage
Suspension: Pickajet Ltd. may suspend access to the Network at any time in its sole discretion, with or without notice and with or without reason.

Compliance with Laws
Applicable Laws: These terms and conditions are governed by and construed in accordance with the laws of Malta.

Entire Agreement
Supersedes Prior Agreements: These terms and conditions supersede all prior discussions and agreements.