top of page
pexels-babix-20640947.jpg

Privacy Policy

A Legal Disclaimer

Last updated: 15 January 2026
 

This Privacy Policy explains how Pickajet Ltd (“Pickajet”, “we”, “us”, or “our”) collects, uses, and protects personal data when you access or use our website, engage with our services, or contact us via digital communication tools, including AI-assisted chat or messaging features.

We handle personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).


1. Who We Are:

Pickajet Ltd

43, Annunciation Street

Balzan, BZN 1040

Malta

Email:

sales@pickajet.com

Telephone: +356 7900 1629

Pickajet provides independent private aviation advisory and charter coordination services. We do not operate aircraft.


2. Information We Collect

We may collect and process the following categories of personal data:

a) Information you provide directly

This may include:

  • Name

  • Email address

  • Telephone or phone number

  • Company details

  • Travel or flight-related details

  • Identification documents (where required for contractual or compliance purposes)

  • Information submitted through enquiry forms or correspondence

b) Automatically collected information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring URLs

This information is used for analytical and security purposes.

c) AI-assisted chat and WhatsApp interactions

Where you contact Pickajet via WhatsApp (including via our website), your enquiry may initially be handled by an AI-assisted chat system that provides general information and facilitates preliminary enquiries.

During the onboarding phase, users may receive an introductory message similar to the following:

  • “Welcome to Pickajet. I will assist with your enquiry and gather the relevant travel details…” or

  • “Welcome to Pickajet. Allow me to facilitate your enquiry and answer any initial questions you may have…”

Users may request human assistance at any time.

In this context, we process:

  • the content of messages you submit, and

  • a pseudonymised identifier (encrypted hash) derived from your WhatsApp number solely to maintain conversational continuity

The WhatsApp number is not stored in readable form, and no names nor contact details are collected unless you choose to provide them voluntarily.

We kindly ask that you do not submit sensitive personal data (such as health-related information) unless strictly necessary.


3. How We Use Your Information

We process personal data solely for legitimate business purposes, including:

  • responding to enquiries and requests

  • providing advisory and charter-related services

  • taking pre-contractual steps at your request

  • communicating with you regarding your enquiry or engagement

  • operating and improving our website and digital systems

  • complying with legal, regulatory, or compliance obligations

We do not sell or trade personal data.

​

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • performance of a contract or pre-contractual steps

  • legitimate business interests (e.g. responding to enquiries, ensuring operational continuity)

  • compliance with legal obligations

  • consent, where applicable

You may withdraw consent at any time without affecting the lawfulness of prior processing.


5. Data Sharing

We may share personal data only where necessary and only with:

  • service providers supporting our operations (e.g. IT, hosting, analytics)

  • professional advisors (e.g. legal, accounting, compliance)

  • competent authorities where legally required

We do not sell personal data to third parties.


6. International Transfers

Personal data processed through our AI-assisted WhatsApp interactions is hosted within the EU on cloud infrastructure provided by Amazon Web Services (AWS) in Ireland.

Where data is transferred outside the EEA, appropriate safeguards are implemented.


7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or to meet legal, regulatory, or contractual requirements.

For AI-assisted WhatsApp interactions:

  • general enquiries not progressing into a client relationship may be retained for up to 60 days before being automatically deleted or anonymised

  • where an interaction forms part of an ongoing client relationship, data may be retained for the duration of that relationship and thereafter as required for legal, regulatory, or contractual purposes


8. Your Rights

Under applicable data protection laws, you may request:

  • access to your personal data

  • correction or deletion

  • restriction or objection to processing

  • withdrawal of consent (where applicable)

  • lodge a complaint with a competent data protection authority

To exercise these rights, contact us at

sales@pickajet.com


9. Cookies

Our website uses cookies to ensure functionality and understand visitor behaviour. You may control or disable cookies through your browser settings.


10. Security

We take appropriate technical and organisational measures to protect personal data, although no system can be guaranteed as completely secure.


11. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
 

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on this page.

bottom of page